Claims Management

• Pioneers in reducing the total cost of risk through relationship-driven claims management
• Proprietary software systems and protocols focused on producing a financial benefit for the client
• Seasoned claims professionals with both insurance knowledge and client industry-specific expertise

Claims management is a key component in the risk management process that is often overlooked by traditional insurance brokers – at Pipino, it is paramount. Ingrained in our culture is the commitment to cost-appropriate and effective resolutions for clients’ claims. We understand that successful claims management is relationship-driven. Based on our thorough understanding of each client’s business model and the specific industry in which they are operating, we develop and implement claim handling protocols which measurably reduce the financial impact of claims on your bottom line – claim cost reductions that significantly impact the reduction in future premiums. The Pipino difference is measured by our ability to:

• Capture relevant information on a detailed manuscript incident report form and then catalog the data in our proprietary software. This is most important so the detailed facts are gathered at inception.
• Understand the difference between “incidents” and “claims” and respond to each appropriately from the date ofreport to the closing of the file
• Assign appropriate cost valuations to each claim
• Ensure speedy resolution in accordance with both insurance industry professional standards and client directives
• Monitor claim reserves and payments to control costs
• Maintain minimal collateral requirements so as not to impede your working capital

Pipino’s success is measured by our ability to:

• Control the overall cost of claims
• Lower your insurance premiums
• Minimize collateral requirements
• Ultimately reduce your total program cost

• 
• 
• 
•